On several occasions, I had my Surface Pro 3 freeze up on me on the boot screen. When I would turn on the surface, it would get to the black screen with the Surface logo, but it would not get any further. No spinner, no activity, nothing.
The following procedure fixes my issue every time:
if the Surface is turned on, turn it off by holding the power button for at least 30 seconds
press and hold the volume up button and the power button simultaneously for 15 seconds, then release the buttons
screen will flash and the Surface will shut down (sometimes it gets stuck at the bios screen, just exit then)
How Microsoft Surface can be used in a commercial environment:
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