Some of our customers occasionally report issues with the “Blank screen of Death” in Articulate Rise: they have published a SCORM package of a Rise course in their LMS, and when learners launch the content, they only get a blank screen and the course does not open.
Opening the course in a private window seems to “fix” it, but that is of course not very convenient.
Root cause
We managed to track the root cause down to the automatic translation feature in Google Chrome: when you have configured your browser to translate certain languages/sites, the browser seems to alter the html of the content in such a way that it does not launch anymore.
How to resolve it
You can fix the issue by:
- Temporarily disabling Chrome’s automatic translation, or
- Adding an exception for the URL of your LMS so chrome does not attempt to translate the page
Once Chrome stops altering the HTML, the course loads normally again.
